Imperial Wins payments: how money moves in and out

The quickest way to read the cashier is a side-by-side look at the routes the operator names. Deposits are mostly instant and usually carry no operator fee, while payouts differ by route: e-wallets are the fast lane and cards are the slow one.

We are an independent information site, so we describe these routes while the operator handles every payment itself. The cashier carries over 20 trusted payment methods in total, and the three groups here are the ones it calls popular. Fiat and cryptocurrency payments are usually accepted as well, with deposits usually instant.

Withdrawals: e-wallet speed against card patience

The two clocks

Processing time differs from one payment method to another, so the spread between the fastest and slowest route is several days rather than a few minutes.

What the gap means in practice

A player who cashes out a win through Skrill or Neteller sees the money within one to two days. The same win sent back to a Visa or Mastercard can sit in processing for up to a full business week, sometimes slightly longer. Bank transfer payouts land somewhere between the two.

Before the first payout

Identity verification is essential before winnings can be withdrawn, so the first payout is the one most likely to run longer than the route suggests.

Open cashier

Verification at Imperial Wins: what stands between a win and a payout

Three items can be requested before the first Imperial Wins payout, and sending them early shortens the wait:

• Verification may ask for proof of address, a selfie with ID and a current photo ID such as a passport or driver’s licence.
• Documents are usually uploaded through a secure part of the account.
• Verification checks the address against the document on file, and a change of address means proving the new one.

Troubleshooting Imperial Wins payments: symptoms, causes and next steps

• A deposit has not shown up instantly: some methods may take longer than the usual instant processing, so allow for the method’s own pace.
• A card payout is still pending after a few days: card withdrawals can take up to seven business days, against 24 to 48 hours for an e-wallet.
• A payout is held at the first request: verification must be complete before winnings can be withdrawn.
• Bonus money cannot be withdrawn: wagering has to be met and the balance converted first.
• Any payment question beyond that goes to the casino’s own support, which handles accounts and payments.

Wagering: what the bonus money has to pass through

The first deposit on the welcome offer must be at least about EUR 13. Most bonuses come with a wagering requirement, sometimes called playthrough. The wagering covers the bonus amount and sometimes the deposit amount, so the base for the turnover depends on the offer. Slots typically contribute 100 percent, while table games such as blackjack or roulette contribute less or nothing. Some games may be excluded from wagering for specific bonuses, or count at a reduced rate.
Time matters as much as the multiplier, and in our experience of reading these rules it is the clock that trips players up. The bonus and its winnings may expire and be lost, which is why a player who plans a quick e-wallet payout should start the wagering early and keep verification finished. Once wagering is complete, the bonus balance is converted to real-money balance, and the funds then move to the main cash balance and become available for withdrawal. Some links on our pages may be commercial (affiliate) links; that does not change how we describe these rules.

Imperial Wins payment questions answered